I purchased a cell phone through Metro Pcs back in January of this year... I purchased the option to have ringback tones on my phone. This is when you recieve a phone call and the caller hears music playing instead of the normal ringing sound.
The ringback tones worked for about a month, so the next month in February I purchased my 2 songs and I immediatley tried to change one of the songs to my default ringback tone, and I was given some kind of error message like "sorry we can not proceed with your request at this time, please try again later". I thought well I will just try again in a few days, the next time I tried it was still saying the same thing... The next month I reported it.
I had trouble getting through to a live person... The automated system keep saying "I can help u with that", and its really no help at all... When i finally get through and get someone it is the wrong dept. They had to transfer me to a technical support dept. Which in turn did not help me. They gave me a trouble ticket number told me to check back in 5 working days, I waited 9 working days and they still didn't have my ringback tones working... They gave me another trouble ticket number and apologized to me for them overlooking my last trouble ticket and they vowed to get to the bottom of the issue, and that was almost a week ago, and they still haven't fixed the problem... They told me that they would give me a five dollar bill credit for the month of March, and I still have not recevied it yet... FYI I have been paying for the ringback tones for the last three months and have not been able to use them.
I'm just going to say this yeah with metro you can talk and text all you want for one flat rate, but is it really worth it? Hello... Can you hear me now? I am dropping this crappy service and I will be joining the now network... Verizon