I'm so fed-up with Worldcom Wireless, I don't know where to begin. Here are just a few of the highlights.
My wife and I signed a contract for "500 anytime/anywhere minutes" in December.in February we began calling to remind them we had not yet received our first bill. We didn't receive our first bill until 7/27, a full 7 months, 23 phone calls, and 1 written letter later.
We averaged a 25 minute hold time on our phone calls to customer-no-service, with the shortest hold time of 5 minutes (1x only), and the longest hold time of 106 minutes. Most were probably for about 30 minutes hold time.
Additionally, we were transferred or told to call a different 800# most of the time. There were a total of 6 different 800#'s we went through before finding one that seemed to work consistently. These don't include the 2 other phone #'s we used to contact our sales rep who we signed the contract with. (Note: the consistent 800# was nowhere on the contract, and the sales rep had left the company by the time we tried calling him.)
On 7/27, we were first alerted to the fact that we were not being invoiced as agreed. We were invoiced for 250 peak and 250 off-peak minutes, and the charges for the "additional" minutes was twice the contracted rate.
Another 15 phone calls, and 3 written letters later, and our issue is still not resolved. Every promise given to us in the phone calls with customer-no-service has gone unfulfilled. Every written letter has never received one single response. My wife and I have had to initiate every attempt at communicating with Worldcom Wireless.
We have paid ALL non-disputed portions of all our invoices, but Worldcom still decided to deactivate our phones in November without contacting us first. Of course, we couldn't cancel our accounts until the end of December without incurring a cancellation fee of $200 per phone because our "agreement" wasn't fulfilled until then.
We have now begun talking to our attorney who will be filing a lawsuit on our behalf against Worldcom Wireless, it's CEO, and all of it's board of directors if we have our wish, IF Worldcom refuses to at least respond to a 'last-ditch' effort to resolve in writing, our disputed charges with them.
Dave
Roswell, Georgia
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