ProjectorQuest sent bulb with broken housing. I was incredulous that they were not aware of it, and asked them to send a replacement housing and, considering that I received damaged material, asked if they would extend the warranty on the bulb, which appeared to be working (I simply put the bulb in using the old housing.
In reply I was told, unapologetically, and in a condescending tone that my warranty was now totally voided altogether.
When pressed for information I received a follow-up email clearly not intended for me, but showing ProjectorQuests total disregard for customers and customer service.
... Warranty info is posted to the website... He never read it and altered the lamp. Duh - jpb.
0 comments