Usacomplaints.com » Electronics and household app. » Complaint / Review: Kenmore - Disappointed with item and Customer Support. #645839

Complaint / Review
Kenmore
Disappointed with item and Customer Support

I truly don't suggest purchasing Sears devices. They preach that they're about customer support, but I've unearthed that to not be completely correct. We've a sizable household and purchased the Kenmore Elite Retreat HT from our local Sears store.in 2 yrs we've possessed it, we have had numerous issues with our device. We have had a leaky line, two water pumps changed, and today waiting on the fresh drum along with a handful of other areas that I actually donot actually understand what they're.

This last bypass began January 3rd. We were informed the fix guy could be below about the 27th. Till then we're able to consider our near to the laundromat plus they might pay us $25 per week. We quickly invested significantly more than that every week at our expensive laundromat. Technician came about the 27th and needed to purchase multiple components which were back-ordered in the factory. It had been unfamiliar once they could be available. Sears subsequently offered us a choice to hire a till repairs might be created. Once we selected our rental, it found our interest that Sears might just provide us $100 max about the laundromat compensation. Plus, if we hired a today, they'd not pay for that landromat for that past months. We'd to pay for nearly $90 to get a the least per month rental. If our machine is set prior to the month is up we're about the catch for that outstanding time-on the month agreement.

We've existed and around with Sears about the telephone. Over $200 continues to be invested in advance out-of our pockets and never to overlook our moment lost in a laundromat. We're fed up with the trouble and spending cash we can not afford. Sears simply moves us down about the telephone to various people wishing we simply quit. I invested over an hour or so the final moment I named. Once they get tired of you worrying them-they set you on-hold till ultimately you hang-up. We also provide a Kenmore stove within the store along with a Kenmore dishwasher that's been a headache with issues that is again awaiting a technician. We're currently considering a brand new range and it'll not be considered a Sears item.


Offender: Kenmore

Country: USA   State: Washington   City: Ephrata

Category: Electronics and household app.

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