My wife justbought a 32" flat screen LED TV— brought it home - took it out of the box—and it had a crack at the bottom, above the Sony label with spider veins thatran up the screen. Of course it did not work. She called Safe National of America, and theysaid to bring it in. When she brought it in-they REFUSED TO TAKE IT BACK ORCREDIT OUR ACCOUNT. They said that the box was not damaged and we needed tocontact SONY. After several calls with rude inept managers at the Safe National of Americatheystill refused to take this back - I have called customer service andhave heard nothing from them. I finally called Visa and they are issuing a fullcredit. I will continue to let the Florida know of this andto not buy from Safe National of America as they will not provide any hint of customer servicewhen it comes to returning a damaged TV. Also there are many comments onlinedescribing the same rude, behavior. This must be a new tactic for them torid themselves of damaged merchandise—that probably got damaged in house. Iwonder if they train their staff to react this way as the story seems to be thesame across the board. Nothing on the receipt about checking the item beforeleaving the store—no one tells you to open the box— because they falsely leadyou to trust them. We will only go toother retail storesfrom now on.
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