I purchased a new AT&T modem to replace a defective older model 17 December. Upon replacement the Linksys Model WRT54G would notconnect or function. My daughter called Linksys and was told the modelwas over a year old and no longer under warranty and she would have topay for tech support. I called the following day and spoke with Simon. He said he had to see if the my Linksys was damaged. He walked methru step by step and I was connected to the internet via the router. I said I had a laptop and that needed to be configured. He said tohand over the control of the computer to him. I complied and he madesome changes to the computer and said he needed to check with hissupervisor about the router. When he returned he said I would need tohave some software e.G. Drivers, and computer optimization that wouldincrease and make my computer safe from outside interference. I toldhim that once I was connected, as I was, that was sufficient for me. He then argued I had to have the computer optimization and I would becharged $199.00 for this operation. I was skeptical and kneweverything before the replacement of the AT&T modem functioned justfine. When I appeared more reluctant, he suddenly began to erase allthe settings, passwords, and necessary information needed to connect tothe internet via the router. I asked him why and he said my Linksyswas not under warranty and he could only offer the $199.00 computeroptimization. He had told me nothing was wrong with my present Linksysbut I had to have the computer optimization and with that allinformation and my connection to the internet was erased anddisconnected. This selfish act of revenge and a scam to sell a productunfamiliar to me, is certainly not good business and should beinvestigated and discontinued. Are there no laws to protect seniorsfrom unscrupulous computer criminals that are taking advantage of our unfamiliarity and naivety of computers? Ethics obviously did not prevail here. Merry Christmas from Cisco and so called good customer relations.
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