Between June of 1999 and April I was a subscriber to Direct TV. I had 2 RCA recievers located in the home, one located in the family room and the other in the master bedroom. During the time I was recieving Charges for many Pay Per View movies on the reciever located in the Master bedroom.
Most of these were adult movies that my husband or myself would have ordered. After the first billing I contacted Direct TV to tell them we had not ordered these types of shows. They responded that they had to have been ordered in the home with the remote and I should enter a code that only I knew. After talking to them and determining it had to be my husband ordering, it did create a big dispute between my husband and I as he continued to deny ordering. I entered the code only I knew, one even my husband could not have guessed. Still more movies being ordered.
How I am not sure. One thing, after carefull monitoring, I am sure of it was not my husband ordering these shows. Many of the shows would have played during hours I was sleeping in the room or up preparing for work. Most importantly many were ordered and shown when we were gone. We were gone one weekend many hours away from home on a hunting trip, no one had access to our home. This happened several times and I continued to complain to direct TV that it was not possible the orders were coming from inside the home. They did credit my account for some of the charges after telling them I could prove we could not have ordered them. Also going through the menu for movies I orderd on my system it was showing Movies that hadn't even aired yet.
After paying hundreds for shows I was sure we were not ordering I told Direct Tv I was refusing to pay any more and they did of course disconnect it for $15. After recieving mail from thier collector Riddle & Associates, I wrote them back explaining the problem and why I had refused payment. Thier response to me is " In your correspondence you dispute the validity of the Pay per view charges on your account. These events were all ordered from within your home by use of your remote control." After reviewing my billing ledgers some of the shows were ordered on the same date playing at the same time on different channels. I do not know how this happend and why only on one of the two recievers but I do know they were not ordered from inside my home with my remote. The only good thing come of The system is I was able to sell the used RCA recievers for a good price just because of the cards that were in them. I did get my money back from the system but I was ripped off by Direct TV.
I still owe $236. To direct TV that includes late fees and a $15 disconnect fee. I am sure I connot be the only one who has had this happen. I would like even a good explanation as to how it happened.
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