A few months ago, I made a complaint regarding adult pay per view orders showing on my bill. I explained to the rep that these were not ordered and that it is not even possible to order using the remote control. The rep was nice enough to accommodate my complaint, and a service credit was applied to my bill. To make sure that this does not happen again, I placed a second password on my account, changed the pass code on the remote to one that only I would know (I do not have time to watch PPV because I work at night and I study during the day), and changed the spending limit to zero.
Last month's bill was a total shock to me. It showed 16 adult pay per view orders amounting to $174.84. I contacted customer service, and this time the rep did not want to listen to the basis of my dispute. I even challenged her to send someone from Direct TV to try to order a PPV themselves, because it was just not possible.
I even tried it myself, and it only gives an error message and tells me to call an 1800 number to order. I searched on the internet for how this could possibly happen and found many complaints about this. Hacking was a possible cause, and it could be done by splicing into my receiver or satellite and ordering the movies to their TV set using my address and converter information.
Please help. I also made a report to the Better Business Bureau so they can help me with this issue. Thank you for this website.
Sincerely
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