Comcast Cable called me and told me they were phasing out the current cable box I was using. I called a representative and asked how much it would be to upgrade to digital cable.
I was told that for $47 per month I could get all premium cable channels. I took my box in to the local office and told the lady about the offer the man on the phone told me about. She said that was untrue, a package like that would cost $84.98. She said that the closest thing she could give me was all digital channels plus 10 HBOs for $51.98 per month. It seemed excessive but I was willing to pay it.
I hooked the box up and all I could get was HBOs. I called and asked why and they said all I was signed up for were the HBOs for $14.95 per month. I said that wasn't true and told her what I said I would pay for. She then told me she would fix it. Then I was getting all of the normal digital channels except the HBOs. I called to complain and this time they told me no package like that exists. They told me the $51.98 package did not include HBOs. They did say I could add them for an additional $6.99 per month and the price would increase after 6 months. I said no because this is not what I agreed to. They then said they would have a supervisor call me back in an hour.
After 2 hours I called them back. They said they couldn't do anything for me and that the package I wanted was $62.98. They did offer me a discount for the first few months but I didn't accept because I didn't agree to any of these charges. All I want is the original package I agreed to. Comcast uses tricks to get you to keep upgrading by making you think you have everything.
Take my advice: DO NOT DO BUSINESS WITH THESE CONS, GET SATELLITE OR DIRECT-TV! Companies should not be allowed to push people around and make false offers. The document I signed for this was nothing but zeros in the blanks. Everything about this company is phony! They rip people off. Why would all of these company employees that don't even know each other lie like this?
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