I have purchased a Sony Hi-Definition camcorder on 08-06-10 at Best Buy # 488 Chattanooga, TN. Salesman assured us that HDMI cable was included in the box but when we open the box at home there was no HDMI cable in the box. I went back to store and asked for the cable; customer service called the manger and told him about the issue. He refused to solve the problem despite he said no one told me that it comes with the cable and walked away. His behavior upset me so I wanted to return the product. I was told I have to pay a 15% restocking fee. I called the 1800bestbuy number and talked to customer relation department after listening to me put me on hold to talk to the manager. After talking to him she told me that she does not have any authority over a manager and she can’t do anything about it. I spent $600 at best buy hoping that if I had any problem they are at five minutes drive so they would help me out. I could have bought same camcorder (Sony XR150) online a lot cheaper. So on behalf of my experience I concluded that;
1. I would not buy anything from best buy again nor would I recommend anyone.
2. Once you buy anything from Best Buy “forget about after sale services”.
3. After my experience I found 773 reviews of customers on the web; http://www.resellerratings.com/store/Best_Buy I wish I had read those reviews before my purchase, as Best Buy customers’ rating is only 1.92 out of 10.
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