I am renting a DVR from Dish Network that has not worked properly from the beginning. I made several calls to their help line and they would get the unit working for a while but I'd have the same problem soon after. Finally someone told me I should send the unit back.
They replaced the unit via UPS and it worked great until today. So I called again. The supervisor I spoke to could see in the records that I have called several times within their 60 day guarantee period with this complaint but because I did not request a service person come out during this 60 day period, they are now insisting on charging me to have the service person out. Keep in mind that their service person installed the DVR to begin with. It has been three and a half months.
Oh yeah, I pay for their "Service Plan" as well but apparently you pay to maintain the equipment you rent even with a "service plan". Good deal for them I guess.
At this point it would cost me $350 to cancel the agreement. Don't they have to provide equipment that functions properly? Is this even legal? It seems that they should be held accountable in some manner to provide the service/equipment they are offering.
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