I was charged 6 times for the amount of $49.99 by this company on 11/08. They credited me with 5 payments of $49.99. I have an e-mail trail of 5 of those re-payments dated 11/09. I also replied to one of those e-mails stating that I wanted my 6th payment of $49.99 refunded to my account on 11/10. I called this company at 800-613-0337 and spoke to Jennifer (42172) Reference number #7XRSWF on 11/13 inquiring about my refund. She stated my refund was coming in the next 24-48 hours. When my refund was not received, I called the 800 number above again and spoke to Freddie on 11/18 and Rosa about this issue and requested to be given the additional $49.99 I was due back. (42322). Both stated that the refund would be issued. I was also sent a package from this company which I refused on 11/20. I have USPS tracking information on the package I refused, tracking number 0114 8008 6003 3845 0618. On 04/13: I called 1-800-539-6022 and selected Billing and was transferred to customer service where I was told to send an e-mail to regarding my concern. I also called 1-800-539-6022 and was hung up on after I stated my problem. I then called 1-800-539-6022 and selected support and after stating my problem was told that the Smoking Everywhere company had changed its name and didnt exist anymore. I asked if there was a way to contact them and was hung up on. I called 1-800-613-0337 and the line was picked up and disconnected. I also spoke to Bobby on 04/192010 at 1-800-539-6022 ext. 206 and was told that there was nothing he could do. I simply want the $49.99 I was charged for a product I didnt order and refused refunded.
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