Purchased a steam washer and dryer from conns 3/25/10. On 4/11 the spin cycle stopped working correctly so we called LG and they told us 4 days to come out to look at it. Called Gary the mager at conns grapevine tx location where we purchaes and explained to him that a 2-3 week old $1000 appliance should not malfunction after 14-20 days and that LG was VERY UNHELPFUL. He said as it was Sunday he would take care of it Monday and call me back OF COURSE THAT NEVER HAPPENED. After many calls to the store I reached him and was give the old bullshit "was just about to call you". He explaine d that he had talekd to a regional manager and that service dept would call me the nest morning (tues) THAT NEVER HAPPENED. My wife then took over this and called Gary many times at the store until finally reaching him. He as normal pawned it off on everyone else saying some crap about the service manger and regional manger know all about it and would call us. That never happened. Needless to say my wife left SEVERAL SEVERAL SEVERAL messages (all in a nice manner) without a single returned call. Now 5 days later we are still dicking with this bullshit. I HATE CONNS and will NEVER buy anything from them again.in fact I hope those scumbags go out of business. OH!!! But the way they WILL NOT take the washer back under there return policy (NO WHERE DOES IT STATE this is an exempt item or anything else) Conns MAKES UP RULES AND POLICIES AS THEY GO! I will be filing a complaint with the BBB and the FTC as well.
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