My Husband called me from work yesterday and asked if I knew anyone that had Boost Mobile. I told him no. He then said that there were several charges on our bank account for them. I was really frustrated because this is the 3rd time in less than a month that we have had to close or change bank or card accts because of fraudulent activity. I called the bank to tell them that we did not authorize the charges and to see if they could give us any information as to where the transactions took place. They simply said 4814 Vesta Boost Mobile. There were 2 charges for $25,2 for $50 and 1 for $100 all for the same day.
The bank gave me an 800# that showed up w/the transaction. When I called that number, it was to a store that had nothing to do with boost mobile phones. They came up when I did a search for boost mobile, but it was "boost" in a different context. So I called the customer service # for Boost Mobile and the very rude rep. Keeps asking me for a boost phone #. I explain to her that I do not have a # to give her because I do not have their service, I'm trying to find out the # that my cc was used to pay on. She rudely tells me that she can't give me that info. I said, you can see that your cust. Has used my info. Without my authorization but you can't give me any info. So I can try to clear this up? I asked if they have a list of store #'s so I can see where the 4814 is, assuming it's a store number. She says no. She gives me a number to call for the fraud dept.
So I call 888-440-9958, listen to blaring music for a long time while I wait for a rep. That will be happy to take my call or I have the option to leave a message for a call back. I want to resolve this, so I sit on the phone until I am transferred to their message center where after having held forever and a day I can leave a message for someone to call me back. So I leave a message and I try several more times throughout the day and into the evening to get a live person at this number with no success. Finally, at about 11:30pm I call Boost Mobile's general cust. Svc. And I get a rep.By the name of Chris. I explain the situation to him, I go through the same thing with him as with the rep earlier except he's alot more rude. He does confirm there's a list of store #'s and he's not going to provide me with that either. If I want to get information from them I will need to go through the police. He gives me a different number for their Fraud dept. -913-315-0660 which is open 7-5 central time. So, at this point I am beyond angry, I said now had I not asked for their hours, you know they are closed and I was going to get nowhere. I asked for his last name or employee # he gave me 1U8569421. Who knows if it's real.
So today after reading this website and seeing Vesta's standard rebuttal and realizing the number I was given for fraud is simply their customer svc number and not to mention, I haven't gotten that call back yet-I called again.By chance I actually got a human. I use that term loosely, I spoke with Justin-emp. #10905. I explained the situation to him. He asked me for the card number that was used. I gave it to him. I figure it doesn't matter at this point, I've had my bank cancel it. Then he wants me to verify all my information - name, address, etc. I'm like wait a minute, I'm the one that had my information used w/out authorization. You want all my info, but I can't get anything from you. He says the transaction was done online. I said I figured as much. Then he said "by Matilda's". I said ok, is that a store. What is Matilda's. He says that's who made the purchase w/your card. I said well does Matilda have a last name. He says I can't tell you that. I said, you just sat here and got all my information and I'm not even your customer, my information has been used w/out my authorization and you're going to tell me that you can't tell me who is using mine. He says yeah, that's what I'm saying. You can go to the police and have them get the information, and I can start a fraud investigation, would you like me to do that? I asked how do you all conduct fraud investigations? I can't tell you that. Would you like to hold while I open up the fraud investigation? I just laugh at this point and say yeah, I'll hold. He then comes back and says your card has been deactivated so no more charges can be made, is there anything else I can help you with. I just laughed again, and said "no Justin, you've been so helpful thusfar". Priceless.
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