I purchased an electronic cigarette in an effort to quit smoking from ecigsupply.com on 3/1/10. I received the product on 3/4/10 and immediately started using it. While it was difficult to figure out in the beginning due to lack of proper instructions, by the third day, I had it figured out. I did not even want a cigarette after that. On 3/8/10, the product stopped working. It came with two batteries and a charger but both batteries stopped charging. I do not know if it is the charger or the batteries.
I then attempted to contact the company via email. After two attempts and no response from the company, I attempted to contact them via the phone number on their website. The phone just rings until you are finally disconnected. No answering machine, nothing. So far the company has just completely ignored my requests. I am only trying to find out what the warranty process is. I have not been demanding or irate at all. Just simply have made inquiries.
I recommend anyone who is thinking of trying the electronic cigarette to not do business with this company as there are many more out there. I further recommend contacting the company before you buy to see if it is a legitimate organization who is responsive to your questions.
The electronic cigarette is the answer to my effectively quitting and I intend to purchase another but from a more reputable company.
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