From web site: Hitachi Global Support Type
Topic: Guarantee aid
Product Type: Tv & Check Elements
Issue: To whom it might worry: I bought a Hitachi 55” Rear Projection TELEVISION (55VS69A) from Circuit City on May 26.in those days I also bought the warranty protection. Both products were rung up individually and so I had two bills, one for that Television plus one for that guarantee. While Signal City was shutting their gates we required that bill in to the shop and questioned that which was being completed with the guarantee plus they ostensibly told us these were losing sight of company and we were from fortune. They stated the guarantee bill was garbage and we ought to simply toss it away. Therefore we did. I held the bill for that Television although that we am including a duplicate of with this particular notice. Our Television has become three years old and also the visual block is declining. I'd a specialist from North Region Servicenter, Inc., which was suggested by your 800-number, emerge and he explained this can be a main element failure which shouldn’t be occurring this early within the TV’s existence. He also stated he'd be really shocked if Hitachi didn’t stay behind their item. I've since discovered that the business named Assurant has had within the warranty’s offered by Circuit City and so I will be in connection with them-but they're informing me they've no report of our guarantee and that I have now been informed that some shops were promoting warranty contracts although not really giving them-and these were not documented once Assurant overran the agreements. And so I am obtaining the total run-around by them. I named Hitachi again today and talked with Jennifer, owner #30053, and he or she explained that Hitachi might just remain behind a-1 year guarantee and next it's my obligation. She wasn't very useful so when I requested to consult with a boss I had been informed I really could not which all I will do is create for you at Customer Support Appeals. I'm surprised in the bad customer support I'm getting. I've been a Sony client for a long time since their items last as well as their customer support happens to be type and useful. I purchased a Hitachi since I'd observed great evaluations for this Television but being that it's just three years old and that I am having main element failure and ostensibly being informed that I'm out-of fortune, I'm seriously unhappy. I'd anticipate that Hitachi might remain behind their item once the company they permitted to signify them (Circuit City) has failed thus totally and evidently turned a shady organization. I'd recognize you assisting me out within this issue and since the fix under warranty. A Television that's just three years old shouldn't possess a key disappointment. That's undesirable. Departing me accountable for a $600 component plus work is bad customer support, low quality guarantee and bad company. Our contact info is given below and that I might enjoy your fast reaction. Thanks ahead of time for the help.
Tracy,
Based On The last mail we obtained from you, we've voiced with you concerning the problem together with your tv. Your reaction is sadly just like the phone conversation. We're unable to offer help with repairs for the collection because of the era of the system and also the period because the termination of the initial twelve months Hitachi Guarantee.
When this paperwork continues to be supplied towards the handle provided, your situation is likely to be examined with a panel and you'll get a written reply within twenty one business days in the day the charm files are obtained. No more phone calls or e-mails is likely to be approved at the moment of course if you need to do start contact, we shall just have the ability to send again that you simply contact the Appeals Panel.
Truly,
Matt, Hitachi America, Ltd.
Digital Media Section
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