After watching the YouTube video that they had published, I purchased a battery for my Nano iPod 4th generation from digiexpress. The tools they sent were plastic and not functional for the process and in no way resembled the tools used in the video. I followed the video for dismantling the ipod but just as i got to the battery the video ended leaving no further instructions. Because the video is adequate to this point I had no reason to doubt that they would leave me hanging. Unfortunately that is just what they did. The battery was soldered in place. Being very familiar with soldering from my background, this did not deter me but I am certain it has left others in shock and disblief.
I desoldered the old and resoldered the new, simplest part so far. I reassembled the ipod but forgot to reattach the click wheel connector. Rather than disassemble the fragile parts again, I boxed it up, paid the $25 repair fee and sent it to digiexpress.
A week later I received an email telling me that I needed a new LCD, Click Wheel and BATTERY! When I informed them that none of these items were broken when I sent it in, and I had just purchsed the battery from them, they told me that I damaged them all including the battery when soldering it. This could not be farther from the truth. They wanted $75 for parts or would send it in pieces back to me. Stupidly I paid the $75 by using the link included in the email from them (the one I was instructed to use). Two weeks went by and I requested an update (did I mention that I tried calling their "customer support" number and it was no longer in service?). Their response was that it was on hold pending payment. I checked my account and the funds had been deducted the day after I sent them. When I told them that, they simply said "we have no record of payment. Your repair will remain on hold until we recieve payment". Luckily I had used PayPal and opened a dispute. Digiexpress was then quick to find my payment and boldly blamed the snaffu on ME because the name on the credit card I had paid with was different from the name on the repair. Hmmm... Never had any form of payment denied by any company in the past no matter the name on the card. But I digress.
I closed the PayPal dispute which released the funds and waited another week. Requested an update and was again told it was "on hold pending payment"! By the time I could respond i received notice that it had shipped. That was 8 days ago and I still have not recieved it. I will post an update once I do and let you know if it works. I am assuming that they will have deleted all my music files.
I attempted to post a comment on the YouTube video regarding the fact that the battery is soldered in place but they apparently have blocked my Ip address. That's ok. I used someone else's. Oh - and they posted a rebuttle within minutes! My guess is that their reputation is getting so bad they pay someone full time to watch the web for leaking truths. I am so glad to have found your site!!!
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