I started a flex pay service with t-mobile and stopped using it. When I first signed for the service i signed up for easy pay after the first payment i called and cancelled the easy pay. Acouple of months later i stopped using the service t-mobile charged my debit card 3 times. It was a flex pay acct. Which is a month to month service so there is no disconnection fee. I filed a complaint with the bbb after i clled 5 times and they told me the acct was cancelled. Which it wasn't. T-mobile resoponded by saying they would credit my debit card in the amount they took off. They didn't and know won't respond to my calls or the bbb e-mails. Atached is the letter they elecronically filed.
November 3
Filed electronically
Bureau Services Consultant
Better Business Bureau of
Alaska, Oregon & Western Washington
PO Box 1000
DuPont, WA 98327
Re: Christina
Your Case No. 22223200
T-Mobile Account No. 69418*
To Whom It May Concern:
T-Mobile USA, Inc. ('T-Mobile') is in receipt of your letter dated October 30 regarding the above referenced account.
In an effort to amicably resolve the matter T-Mobile canceled the account on November 3. On October 9 T-Mobile reversed a payment in the amount of $72.78. We have credited the account in the amount of $144.56. This will be refunded to Ms. Nail's credit card within 3-5 business days.
Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 8015
Very truly yours,
T-mobile usa, inc.
Mark J McCrain
Executive Customer Relations
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