About two months ago my PS3 decided it didn't want to output video anymore, so I figured I'd try to get it repaired. Hearing about how Sony won't send you your original machine back, plus I have a 500GB HD in there, I can't risk sending it to them. Add to that my machine is more than 2 years old and well out of warranty.
So I hear about PS-Pros.com. Sounds great at first, downright professional. I get my PS3 back after about 3 weeks, most of which was shipping time, and what do you know, it's worse. I come to find out they've replaced the fan with their own cooling system, which kicks into extremely loud mode after about 2-3 minutes, and then a warning appears on the TV saying the system is too hot. At this time, the machine is staying on in spite of the warning.
I call them and they agree to try again, at no charge. I'm thinking, that's ok I guess, even if it is inconvenient. They even took care of the shipping. So even though this was all disappointing, I still felt ok about it.
So another 3 weeks go by. About an hour ago it came home again. This time, though, the PS3 is destroyed. Sure, it looks fine on the outside, but the inside must be a mess because the moment I turn it on, the fan goes to the highest level within a few seconds, the heat warning IMMEDIATELY comes on, and then the machine IMMEDIATELY shuts off, and what do you know, YELLOW LIGHT.
I get on the phone with these people and after requesting "a supervisor" (yeah I know, that doesn't really work), I waited on hold for them to decline to take any responsibility for it. They flat out said that unless I sent it back to them, I'm out of luck. I tell them, why would I send this thing back to you a third time knowing full well you guys can't get the job done? I mean, sure, first time might have been a fluke, but not twice. There's no way they get another crack at it. As far as I'm concerned, they owe me a new PS3 — After all, their "work" made the machine WORSE than the condition it was in when I sent it in the first place.
So I'm sitting here waiting for "a supervisor" to call me. I gave them a 1 hour deadline to contact me, which has now passed, so I have no choice but to pursue this through the legal system.
As far as I'm concerned, this company owes me a functioning Playstation 3. That's what they promised to deliver me, and having failed to do so, this is the minimum I can accept to make me whole.
P.S. I have also filed a complaint with the NY State Consumer Protection Board.
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