Please, if you are considering buying anything at Ecost.com, PLEASE take the time to read this. Unfortunately, it looks as though hundreds and maybe thousands have had unbelievably unpleasant experiences with this company. I wish I had checked into them before wasting my hard earned money.
This is the worst experience I have ever had with ANY company. They say that they offer "World Class Customer Service" and that happens to be the funniest thing I've ever heard. I ordered a USB Turntable for a Christmas present over the phone on 12/18/08 with 2 day delivery and was assured it would get to me by Christmas Eve.
On 12/22/08 I called to confirm that it would be here, and was told that the item was not even available at the warehouse and that it would not be until 12/28/08 that it would be available. I requested that the order be cancelled, but my credit card was already charged. Anthony Hall, the customer service rep. Told me that he cancelled the order.
I then spent about 2 hours altogether speaking and sitting on hold with outsourced agents giving me the runaround and could not get a hold of a real supervisor. Unfortunately, my order was not cancelled, I did not receive a refund, and my turntable was shipped and I received it on 12/29/08. I shipped it back a couple of days later as advised and was told that I would get my refund once the item was received at the warehouse.
The item was received by the warehouse on 1/19/09. I called on 2/3/09 and left a message with Mr. Hall, and got no reply. I then called today, 2/10/09 and left another message.
I STRONGLY urge anyone to steer clear from this shady company. I wish I had never tried to order with them without checking the awful reviews on ECost.com I ended up spending double the amount to get another turntable at a reputable company with real customer service. I have no problem with that because I will NEVER give a penny of my money to this ridiculously awful company with NO customer service.
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