I’ve been an eCost customer for many years, having purchased several thousands of dollars of electronics from you. I’ve always appreciated the level of service, support and pricing that you have offered, and I’ve been an advocate for your company to friends.
This was an honest mistake – I ordered the laptop SDRAM when I needed the desktop version. I realized that immediately when I opened the box and saw the item. It is still in its original packaging.
I tried to call you customer service number below. It took multiple tries to even get a service rep. Then I was told that the item could not be returned and the rep refused to connect me to a supervisor to discuss any further. Very frustrating.
I will say that if you maintain your position of not allowing an exchange, even when I am willing to pay a restocking fee, that I will never again order another item from eCost.
I understand the need to keep returns to a minimum. But you also need to look at the history of the person buying from you – are you willing to see a customer that has been with you for years and who has purchased thousands of dollars in merchandise walk away because you won’t take a return on a $39 item?
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