To:
Robert E. Cook, boss
Frigidaire Home Items
7179 Burning Tree Judge
Cellular, AL 36695-0340
Dear Mr. Cook:
It is annoying whenever you invest difficult-acquired cash on the merchandise, after which this occurs. Iam talking about the toughness with Frigidaire Home Goods and Iam wishing you certainly can do anything about this. Honestly, I am really upset over this issue, and just how Frigidaire hasn't supply also sufficient customer support to an devices that I bought and guarantee for.
I possess a Frigidaire, Design# FES366ECB Slip-in Electrical Variety which was bought June.in those days I also bought a long warranty.in regards to a year later, I approached the guarantee division regarding sill outlines that's dripped down between the glass sections of the stove door. How a variety is created, that we experience is just a deficiency within the style, enables leaks to leak in the the surface of the range along in the control cell and result in the interior stove door where the port are observed. The ports have been in the most effective of the stove door and enables quickly for leaks to type in between your glass. There are many lasting spots which are noticeable and ugly within the glass of the stove screen.
The Lowe's Support Benefit (Guarantee) Division did emerge to correct the issue but was not able to eliminate or substitute the stove door. They recommended me this wasn't an ailment that required fixing underneath the guarantee consequently I ought to contact Frigidaire straight. I subsequently approached the Frigidaire Customer Service Dept. And also have been speaking together occasionally with no quality for this issue. I recently returned to Lowe's and requested them due to their assistance dealing with Frigidaire to solve this problem that first delivered to their interest roughly 2 yrs ago.
The reaction I obtained from Frigidaire Customer Service was they might supply me directions to ensure that I really could consider the doorway off myself and clear between your glass. I told them which was an undesirable means to fix the issue. I simply wonder just how many clients do they inform to resovle the issue themselves by getting the glass down. That means informing me to consider my vehicle door down and take away the screen, that will be also difficult. I returned to Lowe's plus they chose to deliver two repairmen out to get rid of and clear the glass. These were not able to eliminate one-part of the glass that's a dual cell where the sill collections happened. They returned and suggested changing the doorway, which Lowe's documented these were not able to do. I recently named the Client Care Department again Nov 20th (around that day) and requested to consult with a supervisor. I had been informed there is no boss or supervisor offered at this time around to consult with me and that I was handed a guide quantity that the manger might contact be back later. It's today atleast per week later with no you have delivered my phone.
So today, to total points up, I still possess a glass stove screen with sill spots which are ugly and also the consequence of an undesirable solution style. I seen in the shop on newer versions the ports are now actually on the exterior of the stove door with no longer within the top of the doorway. Meanwhile, I've invested my hard earned cash to get a merchandise along with a maintance contract and also the item is defective.
Some tips about what I would like to determine happen today: Possess The doorway changed or supplied another range that does not have this kind of issue. I have used two-year occasionally calling and attempting to solve this issue. I am hoping this problem could be resolveed since it may decide whether I purchase every other Frigidaire products or provide my community of buddies a great overview of your items.
I'd enjoy reading in one of one's government and so I realize that criticism may be noticed from the proper individuals. Please react to this criticism as rapidly as you can.
Really,
[email protected]
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