In short, I purchased a television on 7/30/08 from Best Buy in Greenville, North carolina. I went to Best Buy to inform them of the bad product and was instructed to contact Sony directly. On Sunday, November 8 I was no longer able to view my television. On the model that I have, the screen is barely visible and of the screen is covered with a white film. I have been and continue to be a big supporter of Sony product because of the quality and reputation. I purchased my television at approximately $800.00 over a year ago and would not have expected a Sony brand product to mal-function the way it has and for Sony to turn their back on a loyal customer and someone that made a purchase in good-faith.
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