I am so sick and tired of dealing with ATT. Tried their combined billing and in a matter of 2 months, accrued 1300.00 in charges, and service was disconnected, my payments had been going elsewhere, once this was resolved and I was allowed to have service again on residential and cellular, seperated my bills, and began making my payments separately, when I thought all was good and calmed my anger from dealing with this morons here arises a scam. I rec'd a FREE Air Card in the mail that DID not work, finally after 4 month feud was resolved, and now 6 months after the combined biling fiasco, I get a letter from an attorney stating I owed 376.58, to which NOONE could explain to me what this account was affiliated with. I called the attorney who sent me to ATT who transferred me 12 times in a matter of 80 minutes, finally a woman was able to PULL up an account all others could not find, and she verified YES, I do owe this money, and I asked her how and she hem hawed around and finally said was an old cellular bill I had floating around from when I had combined billing, to which she did not know the cellular number, and I have had the same cellular number for 6 years. I am so confused and untrusting of ATT, I have had over 27 complaints with their billing since 2007. This is unbelievable and I am apalled people are continuing to use their incompetent support staff/service offered.
0 comments