Complaint / Review
Vonage - - The Broadband Phone Company
Refused to give refund for unused service and charged bank account more money Titusville

I urge anyone who reads this not to use Vonage for there telephone broadband service. I used the phone service for four years and was happy with the phone service. The company talked me into prepaying for a year in advance. My cable company just offered me a better deal that lowered my bill with them, so I cancelled my service with Vonage. Vonage told me that they were keeping the money for the prepaid service, and then charged my bank account for more money after the service was cancelled. They do not tell customers that they will never get their money back if they prepay. They do not tell customers that they will continue to make up charges to continue charging their bank account after they cancel service. They literally have set up their business to steal from consumers and are freely allowed to do it without consequences.