Composing this all down has created me feel this can be a lost cause cheers.
This Is A record of the first criticism and all of the issues I'd simply obtaining the telephone and that I was simply likely to allow that telephone sit-in top of a clear home in Murrietta, CA when I was THEREFORE discouraged with VIRGIN CELL and also the lacadasical approach people have been coping with me like a client.
1. Unique order placed 6-7 online w / no option to change shipping method to overnight shipping (I tried to go back 2 times and lost my order and had to redo it twice previously).
2. Talked to Boss on 6-7 to possibly cancel my order since the offer I had agreed to ran out 6-9 and I was sure my son in SoCal would not get the phone in 2 days, she assured me I would have the phone on 6-9 and to call in and trigger it asap. She also guaranteed me the purchase had previously packed up and delivered. That we believed was strange because it was morning hours and also the very following day.
3. Named in 6-13 however no telephone Transferred to some consultant for 14:50 I had been informed in a snobby method that I ought to have read the Free 3-5 day delivery is "business days" which easily required the telephone earlier I'd the choice after I was on-line to-order following day delivery she continued to regail me within the often she'd attended the virginmobile site and it is immediately in monochrome. I had been and am still livid in the means she talked to me I stated thats it stop this purchase I do want to talk to a boss at this time and he or she hung-up on me. From that second on every phone I designed to your organization created me madder and madder.
4. Our boy quit SoCal 6-14 with no telephone I named directly into ensure that the purchase have been terminated I had been informed it mightnot be terminated that I'd have to seek advice from Fed Ex. I named I was informed by fed ex that since I had beennot the shipper (virgin cell) or even the reciever I really couldnot possess the purchase rerouted to my billing address. I set my boy about the telephone after which Fed Ex stated we would have to call-back following the bundle was shipped.
5. Named 6-15 Provided-Ex. W / my boy to truly have the bundle redirected we were informed we could not possess the purchase rerouted to my payment address since the bundle had been already shipped which the shipper had an okay to depart in the doorway.
6. Named back again to Virgin to express the telephone was resting before a clear home plus they must have given-ed choose it-up when I was calling my lender to truly have the costs delivered when I had required numerous occasions to stop the purchase beginning with the following day prior to the purchase was actually prepared.
Formerly I worked like a CSR subsequently in QC so that as a Supe to get a long-distance organization, I handled clients who'd poor encounters, were furious in the scenario or in the method the CSR managed their particular issue. I completed at that compny after decades of instruction new repetitions and being introduced to a brand new organization particularly to coach their csris in correct telephone revenue and support and so I am not fresh only at that. I've never in my own life been so upset in a business that I'd have simply let their item get into the garbagecan when I was during all of this. I'm like Virgin Mobile doesn't regard their clients enough to correctly educate your csris in how to prevent a phone so when they are doing obtain a phone thats increasing which should atleast be educated enough that they'll track in to the work available and discover and correct the problem.
So now you inform me just how long I've invest in the telephone or online or contacting the corporation... After I bill my clients through my organization I statement at $75-$125 an hour or so I've invested over 5 hours looking to get through all of this garbage and that I really don't wish to accomplish anymore. I'm completed your investment telephone, your investment scam department allow it to remain I dont need something out of this bad organization even though we're at it I'll stop the telephones I've for my workers and our company.
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