We bought a fresh Samsung BD-P1600A/XAA Blueray DVD player on July 2nd as well as a TELEVISION and also the dvdplayer was faulty. We utilize their online-service centre and produced the assistance demand on July 10th and we submitted the dvdplayer for fix about the 11th. On June 15th, we were informed via mail by Samsung they obtained the ball player and we ought to be getting hired back within 7 business days.
We never obtain any update next and on evening 6, we contact their customer support centre simply to be move in one division to a different but still, there's no answer apart from that there's a component required however the component is in back-order. We contact 24 hours later and we were move to its government customer support division and we were guaranteed from the worker we talked to there that as we send within our bill, we are provided a brand new dvd-player since we ought tonot be awaiting back-order components and we should obtain a contact update briefly but nonetheless, no reaction and we've to call-in again today (June 24th) simply to discover that
1) The worker provided us the title "Craig" doesn't occur (I requested for his immediate point but he wont offer it and he wont provide me his lastname.)
2) they can't discover the receipt we'd sent in. We then request to talk to a boss but we were informed the boss has gone out and there's no body there to talk to us and also the repetition request us to provide them another twenty four hours to obtain the bill.
We will have what happen today but Samsung won't be obtaining anymore company from us in addition to our family and friends. All I will state is customer bear in mind.
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