Complaint / Review
360 Pros - Esales
Returned defective item to company for refund and they are ignoring my emails and giving no call backs

I have tried for the past 4 months to obtain a refund for a defective xbox 360 premium package i paid $211.61 after shipping. I sent item back to company and also sent the tracking number to prove they recieved the item. When I call I speak with either a Barbara or a Bob which seems to be the only employees of the company. Each time I call each representitive tells me they are putting me on hold to speak with the accountant and then when they come back to the phone they say the check is in the mail and should be recieved in a few business days. It is now June 18th and i've been waiting since March.

I've also begin the process of filing a claim through small claims court and I do have noted by an attorny in Richmond VA that spoke to Bob on the phone that a check is on the way. That was 3 weeks ago.

If anyone can help please. I will submit any info of this incident needed.

Thanks