I bought a cartridge from them last summer and when I went to install it, there was a problem and it wouldn't fit in my printer (this was later confirmed by a store that said there was a problem with the cartridge).
I called and explained my situation and I was told that a new cartridge would be sent to me and I could use the box to send the old one back. It never came. I called and was told it was on its way. It never came. I called and was told it was on its way. It never came. This continued for months. Every time I called I was greeted by a friendly receptionist who "just couldn't understand what had happened".
Finally, I needed to print some stuff so I bought a new cartridge in town. I continued to try and deal with someone named Ben Bohannon who claimed that if I sent the cartridge back, they would refund my money. So, I sent it back. Guess what? No refund and no more responses to my emails.
So, bottom line: I got ripped off for $65 by this company.
They have not improved and I would highly recommend that anyone who reads this purchase their printing products from another company.
Do not give click2ink your business. They are very likely to rip you off.
Anonymous
Boulder, Colorado
U.S.A.
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