I cancelled my satellite service on May 1. I received a letter dated April 15 (dated before I cancelled?) on May 7 from Thinline Collections LLC. Stating that I owe them $500.00. Thinline claimed that I had a 24 month agreement with Dish Network and that I cancelled at 18 months and did not fulfill the contract. I phoned Thinline Collections and told the agent I had my 18 month contract right in front of me. She wanted me to send "proof" so I copied all the paperwork and mailed it. I asked if I could fax it and I was told I could not. I was called several times over the next few days (sometimes twice in one day) telling me that I owe them $500.00. Each time they phoned, I explained that I dispute the $500.00 fee and that I mailed my contract and they should be receiving it in the next few days. It was very stressful as the collection letter stated that they would report me to the National Credit Bureau. I have an excellent credit history and did not need this. I received a letter yesterday stating that I-Satellite has placed my case in a cancelled status and have ceased all collection efforts. No negative report has been issued to the National Credit Repositories.
They did not apologize for what they put me through. I couldn't sleep for days! I kept reading my contract over and over because the agent on the phone said I signed two contracts.
I don't know how many people hold on to copies of their contracts, but the burden of proof in this case was on me. Thank goodness I had my contract. I just wonder how many people have paid this $500 fee, not knowing any better.
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