I ordered and received Acoustic Research AW722 headphones. However, the charging base was defective. It would not recharge the batteries. I changed out the batteries and also tried another set of identical headphones, but it still did not recharge. I forwarded a request for a return, postage-paid label.
The company's response was to send me a RMA# to return the package at my expense. Upon requesting how the return postage was to be handled, I was told that this is a warranty replacement and that the buyer is responsible for return postage.
This is not a warranty replacement - they shipped a defective piece of merchandise.
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