1. A complete install should have been a two-line install that would have allowed recording of two different programs at the same time. The DirecTV installer only installed a single line. He attempted to charge an extra $60 at the time of the install for the second line. When we declined, he left without completing the install.
2. The same installer forged my signature on the work order, claiming I was satisfied with the install.
3. After the above, I called DirecTV to cancel the service. It took a couple of weeks, but finally the representative agreed to cancel the service without the early cancellation fee. After additional calls, a supervisor promised me a refund on my credit card on a date one week from our conversation. When the charge was not refunded on that date, I called back.
Another supervisor came on the phone, claiming the prior supervisor had lied about her position as a supervisor. He also stated, "DirecTV is not responsible for what their representatives promise on the phone." This man further stated, "You believe what you want to believe, and how do I know our installer truly did forge your signature."
I decided not to deal with them directly anymore, as any discussion with their reps is pretty much a huge waste of time. I contacted AmEx. After further attempts by AmEx to resolve the issue, and getting absolutely nowhere either, AmEx decided to reverse the charge.
But DirecTV does not give up. After AmEx reversed the charge on my behalf, DirecTV started a collection process on the early cancellation fee.
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