I've been a loyal DirecTV customer for over 4 years now. I went to DirecTV's mover connection to go from Chicago IL to Urbana IL (central IL). On 8-1-08 an installer from Bluegrass came out in the afternoon and left an hour later. A few days later I noticed I had no local channels, not Fox, CBS, ABC, etc. I called DirecTV's (get the customer off the phone quickly service) and was told I lived in a 2 dish zone. They scheduled another appointment for me.
On 8-17-08 another installer showed up. Once he realized I needed another dish, he informed me he didn't have the right equipment, and I politely asked him to leave. After that I called Bluegrass dispatch located in Bloomington IL, and the lady was apologetic. She stated she would send another installer 8-18-08 prior to 10 am. At 10:30 I called Bluegrass after not hearing from them, and Jennifer from Bluegrass said she couldn't reach the installer that was supposed to come.
I asked her (Jennifer) to call DirecTV and let them know that if they don't want to do the rest of the work, she stated okay, I will. I then called DirecTV and got a supervisor. She called Jennifer to find out why she made a comment like that. Jennifer denied it until she realized I was on a 3 way call, then stated she thought that's what I wanted. A supervisor from Bluegrass (Randy) said he would send an installer out that evening (8-18-08) and all I had to do was call him when I finished up work.
At 4:15 pm I called Randy and informed him I was leaving work. He told me he forgot, so I called DirecTV and got no help. They told me to install and purchase a satellite myself. I called Bluegrass again to ask for the address and legal name to file a complaint with the BBB, and Amber told me we don't care, nothing ever happens anyway. The only reason why I put up with this is because I get the NFL ticket and they are the only TV place we can get it. Maybe the NFL should reconsider renewing their contract to get rid of the customer service monster that was created. Totally unacceptable service.
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