I have purchased 6 computers from H-P in the last 3 years, either under Gerald W or Patricia W, and had them shipped to my office, Mesquite Tx 75150, along with several printers, and numerous supplies. I have been a very good customer of H-P.
A few days ago, a 2 year old H-P computer that I purchased online with X-P operating system, and a 3600n printer purchased at the same time, had problems. The computer hard drive crashed. I ran out and bought a new H-P computer in a box from Wal-Mart. When I hooked the new computer back up, (Vista Home) I could not get it to sync with the older printer. (set up with the older computer on X-P) After working on it for two days, I finally decided that I would have to get a patch or new driver from H-P. They wanted to charge me for advice, and then would tell me whether the advice they gave me would fix the problem or not. When I tried to tell them that I had purchased the computer and printer from H-P and was a very good customer of theirs with numerous recent purchases, they hung up on me. Every time I called back they hung up on me, or went around in circles. I cannot believe after spending several $1000's of dollars with H-P and making what I consider to be a very simple request, that they would treat a loyal customer like this.
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