Cricket is the worst cell phone service I've ever experienced! The service itself and the customer service is poor and extremely frustrating! I was trying to troubleshoot a call and doing a good deed but instead I was yelled at by the team lead AND supervisor. They have escalated my problem, however, no one will problem-solve it for up to 48 hours. THEY asked me to reset my phone (as part of their problem-solving process) and when I did, it wiped out my service! I can no longer call out, receive calls, text out or receive texts. This was THEIR request to do so, not mine.
I called back and they apologized and said it would take at least 24 hours to problem-solve why my phone is now not working! Why do I have to wait when it's not my problem? I have an event going on tomorrow with people depending on me to contact them and cannot wait 24 hours. I explained this and they said..."sorry for the inconvenience". That's it?! The customer service is lousy! No one knows what to do there! I understand this is a low-fee based company but does the service have to be sub-standard too? I'm only a single female with no other telephone in the house. I sure hope I don't have an emergency because it'll have to wait for 24-48 hours! You sure do get what you pay for! One thing is for sure, I'll be looking into another cell phone service!
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