I'm annoyed to find out Samsung won’t substitute my mobile phone because of the interface breaking. I possess another Cingular Samsung flip-phone where the interface broke aswell. Your Guarantee obviously includes a “loop-hole” in which a company deficiency is attributed about the customer
I first named telephone fix to question them what “F-84” intended and just why this isn’t regarded a “manufacturer defect” and just how may be the interface breaking regarded “abuse”. No one I talked with might clarify this remark or recognized the technician’s choice of misuse and clarify how it's not really a manufacturer’s deficiency. They moved me towards the Escalation Division Boss on-duty, Angeli.
She didn’t understand what Y-84 intended or can she clarify something apart from repeatedly saying in my experience the “all or nothing warranty”; when the telephone is submitted for fix and it is discovered to become low-repairable, the merchandise CAn't be maintained and so merely delivered back towards the customer. There is nothing she might inform me about alternative of the telephone apart from publishing to Corporate Office. After discussing my stage for more than 20 units, she ultimately moved me towards the ECR Dpt. After I questioned her why she didn’t do this within the first-place in the place of informing me to create to Corporate, she explained it was regular process. Fascinating?
I talked with boss Tiffany, at ECR Division. She described she'd simply mentioned this same issue with another client. She described that using the signal: “F-84, Mat Raised at Charger Port” this really is because of the customer pressing way too hard when inserting in charger and it is not protected under their guarantee. She was educational and enjoyable but after reading my tale, stated this really is Samsung plan and nothing she might do.
Our argument to Samsung regarding this choice, is the fact that people normally might often somewhat drive the charger in to the interface when they were having connecting problems which shouldn’t represent “undue tension or abuse” towards the telephone. If carrying this out for a lot more than many times bends and/or pulls the interior mat, then this suggests the origins of the interface breaking and should be thought about a “Port Producer Defect”.
Provided handle to deliver problem notice to Richardson, Texas but Company is in Ridgefield Park, NJ. Need particular individuals title to deliver to. Does anyone know who supervisor of Conversation & Unit Options or Cell Phone Department at Samsung?
0 comments