Usacomplaints.com » Electronics and household app. » Complaint / Review: Assurion - Very Poor Service/Rude Individuals/Misleading and Uneducated Representatives who do not know their own product. #413403

Complaint / Review
Assurion
Very Poor Service/Rude Individuals/Misleading and Uneducated Representatives who do not know their own product

I've had Assurion insurance on my instant acount for 2 figures with one provider and two figures on another provider for over 3 years. The very first time I submitted a state was in January just because a telephone was bought by my spouse for me personally for Holiday and also the telephone was taken from the shoe. He'd not really obtained it from the vehicle in the shop however therefore it wasn't employed. I place in a state and was informed since the phone wasn't utilized however and also the sim-card wasn't put in the telephone, the state was refused. Effectively 30 days later, he slipped his I phone and smashed it. I place in a state and also the consultant explained the telephone wasn't backed from the insurance provider. I expected her why and in the place of addressing the issue, she advised me that I'd have the ability to obtain a distinct phone also it will be a information telephone. She advised me that the insurer might contact me round the same time-on 24 hours later to obtain the creditcardnumber for that deductible of $125 and also to verify delivery. Well, when no body named me 24 hours later, I named them the next morning, simply to be informed the state was voided out. I had been used in an insurer who advised me the telephone wasn't backed and also the consultant offered me mis information and he or she was incorrect. After I described this was the 2nd period this had occurred and that I was a spending customer for a long time, her response to me was "you then have to contact your supplier when you have any futher inquiries, grievances or comments." Our provider isn't Assurion and certainly will not reply any concerns regarding insurance. Well, after I requested to consult with a boss, she really rudely informed me to put on on (not requested me, she told me) then she returned stating she allow the telephone band and there is no solution. After I questioned her easily might maintain, she stated "No" and explained she'd have somebody contact me back. I attempted to provide her the right quantity to achieve me and he or she served enjoy it wasn't required and hungup. I easily named both companies (who attempted very difficult to obtain me to maintain the insurance) and that I had it taken off my bill. I subsequently had it taken off my parents, inlaws, sibling, his spouse as well as their three children, my brother and sibling inlaws, and three relatives. So that they have dropped many clients and that I can make sure I inform everybody to complete exactly the same. Its a disgrace for clients to cover something that's not consumer-friendly and doesn't work with them when required. If you should be making the effort to see this and also you possess the same insurance, bear in mind, it might not meet your needs if you want it.


Offender: Assurion

Country: USA   State: North Carolina   City: Cary

Category: Electronics and household app.

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