I placed an order with Tiger Direct and the order was shipped and lost by UPS which I verified after the shipping and tracking info failed to update after 2 full days. I called UPS and was told by an investigator that the package has indeed been lost. I called TD and spoke to at least 5 agents over a period of 3 hours and was given the run around by Tiger Direct. I advised the supervisors at TD that I have already called UPS and was informed by them that the package is lost and that TD will have to process a refund or re send the order or investigate the whereabouts of the package so I requested my money refunded and this request was denied.
I was told by two supervisors at TD call centers that they can not and will not process a refund until they investigate the issue. I can see this from their point of view, but the individuals need only pick up the phone and call the UPS investigation dept. To get the info but they refuse to do so.
I was treated rudely and with about as much respect as a flea on a dog.
I will NEVER buy from Tiger Direct again after the treatment I have received from their customer service dept.
0 comments