My husband purchased a "Nikon D40 Exclusive Package w/New! 18-50mm & 55-200mm and More!" Like most everyone else, he was contacted to confirm the order and told that the battery & charger weren't included. Now this was a Chistmas present to me and he wanted it delivered by 12-25. They talked him out of the package he ordered for $459.00, and into getting just the 55-200 mm lense with the battery charger & battery for $700.
When the camera was received on christmas morning, it wasn't what he ordered and he wasn't happy. I didn't care because I had my camera. When I went to attached the lens to the camera, IT WAS BROKEN!!! We tried calling Sonic for approx. 3 days. After many attempts by my husband, I finally got through to them.
I started explaining our situation and then my husband took over. We explained what had happened and the gentleman on the phone (David) made everything OK. I received an authorization number to return the camera by UPS and in return receceived a new camera body, 18-50mm & 55-200mm and didn't have to pay shipping or insurance.
My husband did contact the FBI, his cedit card company, NY attorney generals office and the BBB and filed a report. Although our outcome was satisfactory, I wouldn't do business with them again. After reading all of the comments regarding this company, I don't feel comfortable do business with them again.
Sonic Cameras deals in the "gray market" items. I'm not sure what this means, but it makes me uncomfortable and I didn't know this until I went to fill out the warranty papers on line.
Just do your research before you buy. Learned this lesson the hard way.
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