My husband ordered a cannon rebel camera from Sonic cameras and called in with a specific order with cannon lenses that were listed on their web site which came to $1350.00. After placing the order, the sales rep told him that the package did not include a battery, and they sold for $200. He then told him he could offer him a much, much better package for $1599 that included the battery, and also 2 much better quality lenses that would sell alone for $599 each if bought separately. He led him to believe that they were also cannon lenses. So my husband agreed to buy the higher priced package.
When it arrived, we did not get cannon lenses, but sigma. I called in to sonic to complain, and he assured me that these were much better lenses and worth $599 each. He even told me to contact sigma to find out, which I did, but the lenses were only $219 each. I then called sonic again, thinking they must have sent me the wrong lens. This time, he said Sigma would not verify the high cost of these lenses because they were not yet released in the United States, and I had a special Japan lens. I have verified that all of this is lies.
We also tried to get them to exchange the 2 sigma lens for cannon, and they would not without us returning the entire order and paying a 10% restock fee. They kept assuring us that the product we have is better quality, even though we can get it for about $700 cheaper anywhere else.
After researching Sonic cameras and finding thousands of complaints against them, we decided to dispute the charges with my bank and send the camera back. I called into Sonic to get a return address, and he refused to give me one unless I first sent him certified funds in the amount of $330.00, and then he would give me a return address with a RA code. He said if I sent it back without the RA code, they would refuse it and it would come back to me, and then I would have the camera more than 7 days and I would be stuck with it and not get a dime back. He was also unbelievably rude to me. I can not believe that these people are allowed to be in business with this much fraudulent business going on.
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