My God! I think the company you are talking about changed their name to Best Price Camera/Infinity Cameras. The same thing happened to my husband. We paid for a camera with our Discover Card and printed out the order with the confirmation number. The next day, someone called my husband and said they needed to "confirm" the order. They also said the camera didn't come with a battery and my husband said, "That's odd, on the Web site it says it comes in the box". My husband said he didn't want it and thank you for contacting me.
We received the camera two days later and that's when the fun started. They sent a "kit" with a battery and lens for an additional $500. We never authorized them to charge us for these additional items. Meanwhile, my husband tried in vain to call Best Price Camera/Infinity Cameras) to tell them they over-charged us and to fix the order.
We were going on vacation and wanted to make sure we got the order fixed before-hand. While on vacation, Discover called us and told us our card was trying to be used all over the Web. Best Price Cameras was the only place we had used the card; so we know it was them or they sold our credit card info to someone else. The battery came with the camera, but they charged us anyway for this stupid kit.
Anyway, for four months we disputed with Discover. Don't even get me started on that! We tried and tried to get hold of Best Price Cameras via the phone and the Web. They always had a recording on. Meanwhile, Discover kept taking our charge in and out of dispute. My husband showed how they changed our order (the order number even changed because the crook on the phone put in a new order).
We couldn't get hold of the company to get an RMA or even discuss the order. Finally, Discover said they would not dispute any further because we still had the merchandise. We decided to just FedEx it back and then Discover said they would dispute again. Best Price Cameras accepted the return.
My husband called them after accepted the return and said he wanted the credit back. The slimy sales guy he originally talked with said that since we opened the box, we couldn't return. We had no choice but open the box. They opened it first and put the receipt in the camera box. My husband had thoroughly documented the whole transaction, took pictures of the box and showed they had changed our order and charged our credit card without our authorization.
Two weeks later we had a full refund on our credit card. We threatened them with going to the Better Business Bureau and also filing a formal charge with the NY Attorney General.
Take-aways from our experience:
1. Always use AMEX for big purchases like this. I've NEVER, EVER had AMEX not go to bat for me.
2. Do not use best price camera / infinity cameras! They are crooks and the slime of the earth.
3. Your best bet is to go to a place like B&H Camera. That's where many professional photographers buy their equipment. We bought a camera from them and it was the best online shopping experience we have ever had.
4. Make sure you spread the word about these unethical, criminal outfits. Maybe we can put these people out of business.
Signed,
Learned a Lesson in Virginia
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