I sent e mails to George, Anita, Christina, and Brian on the following dates: 03/31,04/10,04/18,5/12/08,06/05,7/2/08,07/14,8/12/08. George promised me a complete refund back in January when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08. After calling them several times, in August, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me.
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