We are contractors, and we have to buy our own wire and everything else you need to install a DirecTV satellite system except the dish and receivers. They even make us buy our own poles at $20 each and give them to the customer for free if the customer does not want to pay for it. That just comes out of our pocket. They also charge us back if any of DirecTV's refurbished equipment goes bad within 90 days.
Just last week I put in a new receiver for a customer and it stopped working after two days. I was told I had to make a second trip for free to replace it or get charged back for the little money they paid me to put it in to begin with.
They also make us install phone lines even if the customer has cell phone only. They will also charge us back if we are not at the customer's home at the time they tell the customer we will be there, and most of the time I get two or more jobs a day with the same start time.
We are also told that if we call the customer and do not get an answer, we still have to go to the house anyway. If they are not home when we get there, we just wasted our time and gas.
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