Complaint / Review
Mr Culpepper
Mr Culpepper has ignored my calls, emails, charged me twice, and NEVER sent my item

Here's my story, you judge for yourself whether this company is just busy, or negligent:

On December 9, I order an item online from Mr. Culpepper.com. They beat the price of the next guy by about 10% and they were offering $2.99 shipping for the holidays. This was an important gift for someone important to me. Following my order processing, Mr. Culpepper charged my credit card immediately.

A few days later I received an email stating that my item had shipped. It discussed a tracking number I would receive. It all looked good. BUT, they charged me AGAIN. I called... No response, no answering service. I emailed, no response.

It was now 11 days before Christmas, sp I decided to be diligent and send an email to the admin address included on the Contact Us page. Mr C responded within 24 hours, stating that my order would arrive in plenty of time, and I could track the package through the USPS (I know, right?) tracking number he would email me. I had sent the package to my out of town parents house just to be safe, since we'd be spending Christmas there.

Over the next week I sent 8 emails and called their help line over 25 times. I received 0 responses to my emails. Sometimes their phone service just disconnected, sometimes it rang forever, but every time it's was dead end. One time I pressed the wrong extension and got an answering message for a different company. It's clear that Mr. Culpepper is just some dude with a Yahoo store, working in his PJs and outsourcing all the heavy lifting.

Anyway, it's now 3 days after Christmas. It's 19 days after I placed my order. I've been charged twice. I've received no correspondence for 14 days. I have no tracking order. I'm home from my Christmas visit and if by miracle this order does indeed arrive, I'll still be 300 miles from it. Oh, not to mention I had no gift for my special someone.

Even if this is a fluke, and Mr C was sitting in his underwear ignoring the ringing phone to enjoy his holiday. He has an obligation to those he is takin gmoney from (some people twice). Don't shop here.