I bought a TV from Best Buy on 9/5/08 with the promise of a $200 rebate check in the mail from both the sales associate and the associate at the check-out counter where we paid. What came was a coupon for $200 off merchandise at www.mountedmemories.com. This is not a check in the mail as we were told it would be by the associates at this store. The store managers basically told me "that's just how it is" and to never call back again. The customer service relations associate at 1-800-BESTBUY was much nicer about it, but it boiled down to the same answer. At the time of the sale the sales associate also tried to slip in set up services for the TV and remote control for over $100 in services that were never discussed, much less agreed upon by us. As a result, we've wasted alot of time on this store, and now we're out $200 that was promised to us by them. Be very careful if you HAVE to shop there, but I would recommend going elsewhere. They were not simply misleading, they flat out lied to us to get the sale, and now there's nothing we can do. I filed a report with the better business bureau, but there isn't much they can do about it either I'm afraid.
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