I have had a similar problem with this company as previously reported. My extended warranty was supposed to cove on-site repair but none was supposedly available in this area so RepairTech sent a shipping label for my Sharp Aquos LCD which had no sound. After waiting a week to contact RepairTech (because of Jewish Holidays in June) I finally managed to get the unit to an authorized sharp repair center. It took 1 month to apply compound to heat sink. After unit was returned the problem persisted. So in October I contacted RepairTech again and dealt with an extremely rude Nicole Brathwaite. I had previously dealt with Michelle and Jason and although they were polite nothing ever got done. I finally spoke with a Jim Melnick (x245). Got a shipping label and sent it back to the same repair facility. It is now mid December and the repair facility will not ship my TV because RepairTech is refusing to pay for the repair. Do not get a contract from repairtech.
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