More than 3 times I have received horrible service from Best Buy. They truly don't care about the customer, or any returns.
I bought a brand new vcr and gave it to my wife for Christmas. It did not work. Best Buy would not exchange it or work on it without a extended warranty which they made me buy.
After 6 weeks I called them only to find out they threw my vcr in the trash because it could not be fixed. As hard as it is to believe, this is completely true. The store manager was rude and rotten to me. Don't even buy a battery from Best Buy!!!
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