I've been a Period Warne wire client for around six months now. I'venot actually loved any little bit of it the entire period, both.
everything began the very first evening I'd Timewarner Cable. I planned a period for that installment technology to come quickly to my condo your day after I shifted in. this way it'dnot be too messy, and everything would maintain spot to be connected.
Timewarner explained the installment technology could be at my condo that evening any moment between 8am and 4pm. Additionally they explained the technology might contact me around 30 minutes ahead of time to ensure I had been house. The technology turned up at 7:30am, called the doorbell onetime, waited 30 seconds, and remaining.
The technology returned at 6pm, again without calling, and hit an attitude with me for not addressing the doorway the very first time he'd been there. He was there for five minutes, didnot describe how the gear worked, didnot keep any type of reciept or business-card, or perhaps a guide, after which left.
30 days after I began applying Time-Warner Cable, the telephone line ceased functioning. I named directly into customer support and informed them that which was occurring plus they planned a period to get a specialist in the future in at the conclusion of this week. (I named in on an Saturday, plus they would not deliver a specialist until Friday.)
The specialist was overdue on Friday, required one consider the device, and acquired a telephone from my condo. The telephone worked. The specialist stated with and perspective "I imagine I Will simply stop the job purchase as your gear works great."
8 weeks after my support was connected, all my Time-Warner providers Strangely quit functioning. I named time-warner and put up something require a technichian in the future view it. They planned a scheduled appointment to get a technology ahead on Thursday, between 10am and 2pm, that was 3 nights absent.
The specialist never came, and on Friday morning I named again to inform them that my technology had never came. They explained they could not begin to see the ask their display, but wouldbe ready to plan another visit for that following Friday between 8am and 4pm.
This angered me, since I have had no telephone, no web, with no wire, but I'd no option, and so I decided to plan that point frame.
On Friday, I acquired a phone from the Time-Warner Selections consultant who stated that they never received my cost for that month, and they were being released to my condo to consider their gear back. This worried me since I'd shipped the check for them fourteen days just before that telephone call.
the moment I hung-up from that phone, I named my lender and had them place an end about the check I delivered Timewarner. They explained the check had been already banked by Time-Warner Cable, and also the cash had turn out of my bill. I looked over my declaration online to confirm these details, also it was accurate. I got the declaration into Time-Warneris Troy, Kansas workplace and confirmed them the printout from my online bank statement stating the cash had turn out of my consideration and into theirs per week preceding.
They acted like they did not understand anything about this, and attempted to inform me that it should have returned or anything. I'd MY BANK DECLARATION IMMEDIATELY SHOWING THEM THEY CASHED MY CHECK BEFORE THE BILL WAS DUE, ALSO IT EXPERIENCED HAVING A POSITAVE STABILITY IN MY ACCOUNT
They told me they might look after it for me personally, and also the cause that my gear was not operating is they'd made it ineffective because of not recieving my cost.
After I got house that evening, everything was operating again, confirming they had intentionally induced my gear to crash.
Another major issue that created me angry is once they chose to not atmosphere the neighborhood NBC internet, Route 2. Which was nearly enough to create me change to AT&T, but that is clearly a separate ripoff report by itself. I eventually got route 2 back 14 days before, and today my cable package fails again.internet and telephone work great. Type of enables you to wonder when they turned that same change at work to make my gear ineffective simply to obtain a support call-out of me.
The poor element is they escape with bad customer support, since where I reside, if you like cable, you possibly have Time-Warner or that you don't have cable. Somebody severely must begin a new company promoting wire to contend with Timewarner. I gurantee if this occurred, Time-Warner might collapse in a few months.
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