I signed up with Centennial Wireless earlier this year at their Grandville location. When selecting my phones they GAVE ME two brand new phones for 45$ so I was excited. They basically told me to name my price and they'd give it to me, what perfect scammers. When my first bill came, I was a little confused.
It was 180 dollars for the FIRST MONTH. Keep in mind I had one other person on my plan (supposed to be only a 10 dollar add-on but they charged us two plans together) but I was promised it'd be 39.99 for the both of us. I consulted Bob and John, the people at Centennial by Rivertown Mall and they assured me it was just two activation fees. They waived my fees (NOT) and they also gave us "credits".
We were charged all sorts of absurd fees when asking why our bill was so high. 5.99 for this, 2.99 for that, 9.99 for this (fees were charged to BOTH LINES), it all added up to about 85 dollars each a month! Also, we were using internet which he said was 5.99 a month unlimited internet but they charged EACH LINE 5.99 (an extra 18 dollars on the bill) and charged for data which made the bill even higher.
Bob tried his best to make himself look like a wonderful business man, using words like "FREE" and "CREDITS" and describing how hard he worked to give us a decent phone plan. He promised promotional credits of up to 100 dollars but never did it. I would literally have to call him several times a day.
A few months ago, I added a third person to my plan to make it cheaper on all of us. Bob PROMISED (we sat for hours and calculated the exact cost of each plan) that we would EACH pay 55 dollars a month, that included everything. The third person added a Blackberry line which he paid for in cash for the phone and also he paid for his line seperately so it would not affect my line and my second line.
The bill came. It was 316 dollars. That means we were charged in excess of 100 dollars a month EACH. Centennial charged all three of my lines for the Blackberry as well as charged a ridiculous amount for changing the plan (PRORATE FEES) and a high fee for texting when we were promised texting was unlimited.
The fees were too high to pay and kept piling up. Myself and my other lines were out of the jobs and could not pay the horribly high phone bills that kept doubling. Our phone service is suspended now because we cannot afford this gigantic bill.
Today, I owe $1000 FOR THREE MONTHS OF SERVICE. That would come out to around $330 a month. Basically, I called John and he explained to me that I was charged for things I shouldn't have been charged and promised to take some extra features off. He told me to call collections in which I did.
Collections told me that I am legally obligated to pay 315 dollars in 10 days or my service will be cancelled and each of my lines charged 250 dollars cancellation fee. She told me my bill would be at least 2000 dollars and if I didn't pay that in 45 days, she was going to send a lawyer after me and I would have to pay court costs and lawyer fees and be in big legal trouble. The lady at collections told me I had all these extra features I should take off when I can. HMM, I thought John took them off earlier? Seems he didn't. I don't see how it is even remotely possible to pay 1000 dollars in 10 days when I am unemployed and looking for work. The other two people on my plan cannot afford to help as well.
Centennial is nothing but scammers who charged ridiculous fees and empty promises. They used catchy business words to wow customers into looking the other way at their high bills. I have been duped, and so have many others. They promised promotional credits and nearly doubled my bill each time they explained to me how much things would cost. I cannot count on them and no one else should have to. It's time to find a new cell phone provider.
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