To whom it might worry
Our title is Geanina Matara this really is my minute reported notice and that I am really dissatisfied that nobody is getting any steps when clients complain. It creates me think hard about your solutions. What's a disgrace, your item is very good however, you possess the toughest customer support division for the providers evaluating to all or any other companies.
Our first page of protest that was dated 11/4/08 was sent by fax to number
302-734-7271 and by mail on 11/5/08 along with the $351.52 bill slip that I was supposed to spend.By today 11/8/08 nobody has called me. Today I've another problem. I'm attempting to deploy telephone support for my home since I'm obtaining security-system on Monday 11/10/08. A specialist designed to arrived at my home on 11/7/08 between 8am and 12pm. My partner needed to remove from function to ensure someone is house for that specialist. At 11am, I began calling Verizon since the specialist wasn't at my home. I had been obtaining the run-around from 11am until 1:05pm after I eventually talked to Stephanie. She was an extremely good CS representative. People like her create your visitors stick with Verizon. You most likely dropped lots of clients since you possess the toughest CS reps. After I talked to Stephanie, she assured me that you simply specialist might come because he was caught on another work. I had been showing her that I am aware but I had been anticipating atleast a courtesy phone to I would like to realize that the specialist is working late.By 5pm, no specialist. After waiting all day long for the specialist we chose to abandon the home at 5pm because the next visit was from 12pm-5pm. At 5:10pm, I'd a note the specialist was caught in traffic. I called again-this day 11/8/08 at 9:00am. Again, I had been obtaining the run-around. Lastly, at 9:45am I talked to Shantae Verizon ID# Z067753 and he or she was excellent. She assured me that the specialist might come tomorrow 11/9/08. We ought to delay and find out that occur.
I'm very, very, dissatisfied. Before I would recommend your providers I'll ensure that I inform folks what occur to me.
I sure wish I'll not get cost the $40.00 installment charge because the work wasn't completed when it had been planned. I also wish that quickly someone will-call me (a) to solve my problems. I use clients which WOn't occur.
I will be achieved at 215-850-8739.
Really,
Geanina Matara
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